Technology will make good business sense when:
Do you think technology really helps businesses to grow? Two years back many of the business leaders whom I interacted with mostly said technology can centralize and share information, provide reports without overly depending on any individual, but lately the trends are changing drastically.
Today most of the business leaders are considering technology much beyond productivity gains. In todays connected world, technology can be a companies key market differentiator. Technology can create core competency. Technology can help facilitate customer delight and hence business grow.
My blog post is my views on how can technology can be used to co-create value to customer and help business grow.
In our organization we have built world-class cloud systems to create Customer delight. We have connected whole chain of operations and we have involved customer in our operations as a key stakeholders providing them access to our system. By this we have not only improved active agile way of collaboration, but also increased team work and confidence of our customers in our offerings.
Technology makes good business sense when -